SHIPPING INFORMATION

Thank you for choosing us for your customized products! We want to ensure a smooth shopping experience for you, and we've outlined our shipping policy below for your reference.

Order Processing:
For customized products, please allow an additional 3-5 days for order fulfillment compared to our usual processing time.

Shipping Options:

1. Standard Shipping:
- Order Price < USD59: Shipping fee USD6.99
- Order Price over USD59: Free shipping
- Shipping Time: 7-14 working days

2. Expedited Shipping:
- Fee: USD12.99 for each order
- Shipping Time: 12-15 working days

3. Standard Shipping (Hawaii, Alaska, Louisiana, and Puerto Rico)

- Fee: USD29.99 for each order

Regarding shipping to Hawaii, Alaska, Louisiana, and Puerto Rico, please note that due to special shipping policies imposed by our logistics partners, there are unique shipping rates for these remote locations. We sincerely apologize for any inconvenience this may cause.

Delivery Time:
Delivery time is calculated as the sum of Processing Time and Shipping Time.

Important Notes:

1. Taxes: Any applicable taxes are the responsibility of the customer.

2. Shipping Time Variability: The shipping time provided is subject to change due to factors such as public holidays, destination countries (especially addresses outside NA or EU), adverse weather conditions, and international courier services.

3. COVID-19 Impact: Some orders might experience delays due to the ongoing COVID-19 situation. We appreciate your patience and understanding during these times.

Tracking Your Order:
You will receive a shipping confirmation once your items are fulfilled. To track your order status, please provide your account email and order number. Once your package is shipped, you'll receive a tracking number. You can use this tracking number to monitor your package's progress on our website by clicking the provided link.

Shipping Tips:

1. To ensure successful delivery, please provide accurate email and mobile number details during the checkout process.

2. Incomplete delivery caused by missing mobile number information cannot be compensated.

3. Express shipping cannot be used for PO Box or BFPO addresses. Your shipping address should include detailed information, including apartment or unit numbers. We are not responsible for non-delivery or additional shipping fees due to incomplete address details.

4. Please note that detailed tracking information will be available once the package reaches your country's facility. Allow an additional 5-7 days for the package to be delivered to you after arriving in your country.

Customer Service:
If you encounter any issues, please reach out to our customer service department at help@modubrik.com We are committed to providing timely assistance, and we aim to respond within 24 hours on business days and 48 hours on non-business days.

Thank you for your support and understanding. We value your trust in us to deliver your customized products in a timely and efficient manner.

* Please take a moment to check your spam or junk folder, as sometimes our confirmation/ shipping mails might end up there.

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.